VoIP and Unified Communications
In IT services, VoIP (Voice over Internet Protocol) is the foundational tech for internet-based calls, while Unified Communications (UC) is the broader system integrating VoIP with video, chat, file sharing, and presence into a single platform, often cloud-based (UCaaS). IT providers offer these to cut costs, boost productivity, and enable remote work by replacing traditional phones with digital, integrated tools that streamline workflows and enhance collaboration across devices, from simple voice to full communication suites.